Art Rug Gallery rugs are individually handmade after an order is placed and payment has been successfully received and confirmed.
The estimated production lead time is four to eight weeks. This timeframe is an estimate and is not a guaranteed completion or delivery date.
After production is completed, orders are prepared for Express Shipping.
Shipping and delivery times are estimates and may vary depending on the destination, carrier operations, customs, weather, transportation conditions, and other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
Art Rug Gallery is not responsible for delays or delivery problems resulting from incorrect or incomplete shipping information supplied by the customer.
When tracking information is available, Art Rug Gallery may provide the customer with the shipping carrier, tracking number, shipping date, and estimated delivery date.
Carrier tracking information and estimated delivery dates may change after a shipment has been accepted by the carrier.
Customers should monitor the tracking information provided for their shipment and make reasonable arrangements to receive the package.
Delivery estimates provided by Art Rug Gallery or a shipping carrier are not guaranteed delivery dates.
Customers should inspect their rug promptly after delivery.
Any shipping damage, defect, or material problem must be reported to Art Rug Gallery within three days after delivery.
Please provide clear photographs of the rug and the affected area. If the issue appears to have resulted from shipping, please also provide photographs of the packaging and retain the original packaging while the issue is being reviewed.
Normal characteristics of handmade rugs, including natural variations in pattern, weave, texture, slight color differences, and dimensional variations of a few inches, are not considered shipping damage or defects.
Handmade production, transportation, customs, carrier operations, weather, and other circumstances outside our reasonable control may occasionally affect production, shipping, or delivery times.
For questions regarding shipping, tracking, delivery, or a shipping problem, please contact:
Art Rug Gallery
Email:
info@artruggallery.com