Art Rug Gallery rugs are individually handmade to order according to the customer's selected design and size.
Because production is specifically undertaken for each customer, our cancellation and return policies differ from those that may apply to ready-made inventory.
Orders may be canceled before production begins.
If you wish to cancel your order, please contact Art Rug Gallery as soon as possible so that we can determine whether production has started.
If production has already begun, the order can no longer be canceled because the rug is being handmade specifically for you.
Upon request, Art Rug Gallery will provide photographic evidence showing that production of the rug has started.
Because our rugs are handmade to order according to the customer's selected design and size, we generally do not accept returns or exchanges due to a change of mind after production has begun.
Each handmade rug is unique.
Natural variations in pattern, weave, texture, shape, slight color differences, and dimensional variations of a few inches may occur as a result of the handmade process.
These normal handmade characteristics are not considered defects and do not by themselves qualify a product for a return, replacement, or refund.
If a rug arrives damaged, has a defect beyond normal handmade variation, or is materially different from the order placed, please contact Art Rug Gallery within three days after delivery.
Please provide clear photographs showing the rug and the affected area.
If the issue appears to have resulted from shipping, please also provide photographs of the packaging and retain the original packaging while the issue is being reviewed.
Art Rug Gallery will review the information and photographs provided to determine the nature of the problem and an appropriate resolution.
Depending on the circumstances, an appropriate resolution may include repair, replacement, refund, or another reasonable solution agreed upon with the customer.
If an order is canceled before production begins and the cancellation is approved, any applicable refund will be processed using the original payment method when reasonably possible.
The time required for a refund to appear in the customer's account may depend on the payment provider or financial institution.
To request a cancellation or report a problem with an order, please contact:
Art Rug Gallery
Email:
info@artruggallery.com